Business-use applications distributed by SmartDry Technologies Limited
Important
This End User Licence Agreement governs the individual end user's licence to install, access and use a SmartDry mobile application. The commercial relationship between SmartDry and the business that subscribes to SmartDry is governed separately by the applicable Order Form, SmartDry Master Software & Services Terms and related documents.
By downloading, installing, accessing or using a SmartDry mobile application, you agree to this EULA. If you use the application on behalf of a business, you must be authorised by that business to do so.
1. Parties and Scope
This End User Licence Agreement ("EULA") is between SmartDry Technologies Limited, a company incorporated in England and Wales with company number 17302780 and registered office at 3 Colndale Road Floor 1, Colnbrook, Slough, England, SL3 0HQ ("SmartDry", "we", "us" or "our"), and the individual who downloads, installs, accesses or uses a SmartDry mobile application ("you" or "End User").
This EULA applies to SmartDry mobile applications made available through the Apple App Store, Google Play or another authorised distribution channel, including SmartDry Driver, SmartDry POS and other SmartDry applications identified as subject to this EULA (each an "Application").
The Application is provided for business use in connection with SmartDry Services and is not intended for personal, family or household use.
2. Relationship with the SmartDry Customer Agreement
Where you use the Application for or on behalf of a business or organisation that subscribes to SmartDry (the "Customer"), the Customer's commercial relationship with SmartDry is governed by its applicable Order Form, the SmartDry Master Software & Services Terms, Data Processing Agreement, Acceptable Use Policy, Support Policy, Security Schedule and any applicable Product-Specific Terms.
This EULA governs your personal licence to the installed Application. It does not replace the Customer's subscription agreement, change the Customer's purchased entitlements, or create a separate right for you to receive paid SmartDry Services independently of the Customer.
If there is an inconsistency, the Customer Agreement governs the commercial relationship between SmartDry and the Customer, while this EULA governs your licence to and permitted use of the Application, subject always to mandatory app-store requirements.
3. Eligibility and Authority
You may use the Application only if:
- you are legally capable of accepting this EULA;
- you are using the Application for business purposes;
- where you act for a Customer, you are an Authorised User or otherwise have permission from that Customer;
- your access has not been suspended or terminated; and
- your use is lawful in the country or territory where you use the Application.
If you no longer have authority from the Customer, you must stop using the Application and, where appropriate, remove it from devices under your control.
4. Licence Grant
Subject to this EULA and the Customer's valid entitlement to the relevant SmartDry Services, SmartDry grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to install and use the Application on devices you own or control, solely for authorised business purposes.
For an Application obtained through the Apple App Store, the licence is limited to use on Apple-branded products that you own or control and as permitted by the applicable Apple Media Services usage rules, including any use permitted through Family Sharing, volume purchasing or other Apple functionality to the extent Apple permits it.
No ownership in the Application or SmartDry intellectual property is transferred to you.
5. Licence Restrictions
Except where SmartDry or applicable law expressly permits it, you must not:
- copy, modify, translate, adapt or create derivative works from the Application;
- reverse engineer, decompile, disassemble or attempt to discover source code, non-public algorithms or proprietary architecture;
- circumvent authentication, subscription, security, device or access controls;
- sell, lease, sublicense, distribute, publish or make the Application available to an unauthorised person;
- use the Application to access another Customer's tenant, data or environment;
- introduce malware, malicious code or harmful content;
- scrape or systematically extract data except through an authorised SmartDry interface;
- use SmartDry proprietary information to develop, train or materially improve a competing product;
- use the Application for unlawful, fraudulent, abusive or deceptive activity; or
- use the Application in breach of the SmartDry Acceptable Use Policy.
Nothing in this Section restricts a right that cannot lawfully be restricted.
6. Accounts, Credentials and Device Security
You are responsible for taking reasonable steps to protect the credentials and devices used to access the Application.
- Do not knowingly share individual credentials unless SmartDry functionality expressly supports shared-device or shared-terminal use.
- Use authentication and device-security controls made available to you.
- Notify the Customer and/or SmartDry promptly if you reasonably suspect account or device compromise.
- Do not store privileged SmartDry credentials, service-role keys, card security codes or other prohibited secrets in notes, free-text fields or other inappropriate locations.
SmartDry may restrict or suspend access where reasonably necessary to protect the Application, Services, Customer Data or other users.
7. Updates and Changes
SmartDry may issue updates, upgrades, patches, bug fixes or replacement versions of the Application. Some updates may be necessary for security, compatibility or continued use of the SmartDry Services.
You may need to install a supported version to continue using some functionality. SmartDry is not required to support every historic Application version indefinitely.
8. Customer Data, Privacy and Permissions
Your use of the Application may involve Customer Data, including order information, customer records, garment information, photographs, barcodes or RFID identifiers, delivery information, location information, communications and operational records.
Where SmartDry processes personal data on behalf of a Customer, the Customer is normally the controller and SmartDry acts as processor under the applicable Data Processing Agreement. SmartDry may separately act as controller for limited purposes described in its Privacy Notice, including appropriate account administration, security, fraud prevention and service protection.
The Application may request device permissions such as camera, notifications, Bluetooth, local storage, barcode scanning or location access where required by relevant functionality. You should grant only permissions needed for authorised business use.
For driver, dispatch or location-enabled functionality, the Customer is responsible for ensuring that its use of workforce location data is lawful and appropriately communicated to affected personnel.
9. Artificial Intelligence and Automated Features
The Application may provide AI, machine-learning, rules-based or automated features. Such features may assist with garment classification, data entry, risk identification, routing, scheduling, communications, analytics or other workflows.
AI outputs may be incomplete or inaccurate. You must apply appropriate human judgement before relying on an automated output where an incorrect decision could materially affect a garment, end customer, price, payment, cleaning process, legal obligation or business-critical workflow.
Use of Customer Data for Customer-specific AI resources and Shared AI Model training is governed by the Customer Agreement. Identifiable Customer Data is not used to train or improve Shared AI Models without the Customer's applicable express opt-in authorisation.
10. Third-Party Services and Terms
The Application may interoperate with third-party services, devices, operating systems, mapping tools, payment services, communications providers or other integrations.
You must comply with applicable third-party terms when using those third-party services with the Application, including any applicable mobile network, device, mapping, payment or app-store terms.
SmartDry is not responsible for the independent acts or omissions of a third-party service selected or contracted for directly by the Customer, subject to the Customer Agreement.
11. Maintenance and Support
SmartDry, not Apple, Google or another app-store provider, is responsible for maintenance and support for the Application to the extent required by the Customer Agreement, the SmartDry Support Policy, this EULA or applicable law.
Apple has no obligation to provide maintenance or support services for an Application obtained through the Apple App Store.
Support availability, response targets and service levels are governed by the applicable Customer Agreement and SmartDry Support Policy and are not expanded merely because the Application is distributed through an app store.
12. Warranties
To the extent warranties apply to the Application, SmartDry is responsible for those warranties and not Apple, Google or another app-store provider.
Subject to mandatory law and the Customer Agreement, SmartDry does not warrant that the Application will be entirely error-free, uninterrupted, compatible with every device or third-party service, or that every AI or automated output will be correct.
For an Application obtained through the Apple App Store, if the Application fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price paid for the Application, if any. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Application.
13. Product Claims
SmartDry, not Apple, is responsible for addressing claims by you or a third party relating to the Application or your possession or use of it, including product-liability claims, claims that the Application fails to comply with applicable legal or regulatory requirements, and claims arising under consumer-protection, privacy or similar legislation, to the extent such responsibility cannot lawfully be excluded or is allocated to SmartDry under the applicable agreement.
14. Intellectual Property Claims
If a third party claims that the Application, or your possession and authorised use of it, infringes that third party's intellectual-property rights, SmartDry, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim to the extent required by applicable law and the Customer Agreement.
All intellectual-property rights in the Application and SmartDry technology remain owned by SmartDry and its licensors.
15. Suspension and Termination
Your licence under this EULA ends automatically when:
- the Customer's entitlement to the relevant Application or SmartDry Service ends;
- you cease to be authorised by the Customer;
- you materially breach this EULA and the breach is not remedied where remedy is appropriate;
- SmartDry lawfully terminates or suspends the relevant access under the Customer Agreement; or
- continued provision or use of the Application becomes unlawful.
On termination, you must cease using the Application and, where appropriate, delete it from devices under your control.
Termination does not affect rights or liabilities accrued before termination.
16. Legal Compliance and Sanctions
You must comply with laws applicable to your use of the Application.
For Applications distributed through Apple, you represent and warrant that you are not located in a country or region subject to a U.S. Government embargo or designated by the U.S. Government as supporting terrorism, and that you are not listed on any U.S. Government prohibited or restricted parties list.
You must not use the Application in a manner that would cause SmartDry to breach applicable sanctions, export-control or trade-restriction laws.
17. Apple App Store Terms
If you obtained the Application through the Apple App Store, you and SmartDry acknowledge and agree that:
- this EULA is concluded between you and SmartDry only, and not with Apple;
- SmartDry, not Apple, is solely responsible for the Application and its content;
- the licence granted under this EULA must not conflict with applicable Apple Media Services usage rules;
- Apple has no obligation to furnish maintenance or support services for the Application;
- SmartDry is responsible for applicable product warranties, subject to lawful exclusions and limitations;
- SmartDry, not Apple, is responsible for product claims and intellectual-property infringement claims relating to the Application to the extent required by applicable law;
- you must comply with applicable third-party terms when using the Application; and
- Apple and Apple's subsidiaries are third-party beneficiaries of this EULA.
Upon your acceptance of this EULA, Apple will have the right, and will be deemed to have accepted the right, to enforce this EULA against you as a third-party beneficiary.
18. Google Play and Other Distribution Channels
If you obtained the Application through Google Play or another authorised distribution channel, your use may also be subject to that provider's applicable terms and policies.
Nothing in this EULA makes Google or another distribution provider responsible for SmartDry's contractual obligations unless mandatory law or that provider's applicable terms expressly require otherwise.
19. No Separate Commercial Entitlement
Downloading or possessing the Application does not itself entitle you or a Customer to a SmartDry subscription, paid module, hardware service, support package, API entitlement or other commercial service.
Commercial entitlements are determined by the Customer Agreement and SmartDry's systems of record.
20. Limitation of Liability
Where you use the Application on behalf of a Customer, liability between SmartDry and that Customer is governed by the Customer Agreement, including its liability caps and exclusions.
To the maximum extent permitted by applicable law, SmartDry is not separately liable to an Authorised User for a loss that is properly a loss of the Customer and recoverable, if at all, only under the Customer Agreement.
Nothing in this EULA excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
21. Changes to this EULA
SmartDry may update this EULA where reasonably necessary to reflect legal or regulatory changes, security requirements, app-store requirements, changes to the Application or changes to SmartDry's services.
Where required, SmartDry will provide notice of a material change through the Application, website, app-store listing, Customer communications or another reasonable method.
The version and effective date at the beginning of this EULA identify the applicable published version.
22. Governing Law
This EULA and any non-contractual dispute or claim arising out of or in connection with it are governed by the laws of England and Wales, subject to any mandatory law that applies to you and cannot lawfully be displaced.
The courts of England and Wales have jurisdiction subject to any mandatory jurisdictional rights that apply under applicable law.
23. Developer Contact Information
Developer: SmartDry Technologies Limited
Company Number: 17302780
Registered Office: 3 Colndale Road Floor 1, Colnbrook, Slough, England, SL3 0HQ
Email: legal@smartdry.ai
Telephone: [INSERT SMARTDRY SUPPORT TELEPHONE NUMBER BEFORE APP STORE PUBLICATION]
Questions, complaints or claims concerning the Application should be directed to SmartDry using the contact information above or another support channel officially published by SmartDry.
24. Acceptance
By downloading, installing, accessing or using the Application, you confirm that you have had the opportunity to review this EULA and agree to be bound by it.
If you do not agree to this EULA, you must not install, access or use the Application.
SmartDry Technologies Limited
Company Number 17302780
© 2026 SmartDry Technologies Limited. All rights reserved.
