Frequently asked questions
Clear answers for dry cleaning businesses evaluating SmartDry POS or already using it in-store.
How do I set up SmartDry POS for my store?
Start by setting your garment types, services, prices, and operational preferences. Then connect your hardware, test the order flow, and make sure your team is familiar with the main screens before going live.
What hardware do I need?
Most stores begin with an iPad or touchscreen, a receipt printer, and a garment tag printer. A barcode scanner is also strongly recommended for faster order handling and tracking.
Does SmartDry POS support garment tag printing?
Yes. SmartDry POS is designed with dry cleaning operations in mind and supports garment tag printing with compatible hardware, which is a key part of store workflow and item tracking.
Can I customise services, pricing, and workflows?
Yes. You can tailor your service list, garment categories, pricing structure, and operational setup so the system fits the way your store actually works.
What if my printer is not working?
Check power, paper, connection status, and whether the correct device is selected in your setup. If the issue continues, contact support with your printer model and a quick description of the problem.
Can I get help before purchasing SmartDry POS?
Yes. If you are evaluating SmartDry POS for your business, you can contact us for guidance on hardware, workflows, rollout planning, and whether the platform is the right fit for your store.
How quickly can my staff learn the system?
SmartDry is intentionally designed to be fast and intuitive at the counter. Most teams can learn the core order flow quickly, especially when the store setup has been configured properly.
How do I contact support?
Use the contact details below and include your business name, issue category, hardware details if relevant, and screenshots where possible. That helps us respond faster and more accurately.
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SmartDry POS support for modern dry cleaning operations.